Terms of purchase

These terms cover buying the products Faar sells: the QFaar sticker and the FaarOBD vehicle tracking device. The Faar app itself is free.

1. The seller

The products are sold and invoiced by Locastic d.o.o., Lovački put 7, 21000 Split, Croatia, OIB 05555436501, Faar's development partner. For anything about an order, write to support@faar.app.

2. Products and prices

• QFaar sticker: the standard price is €9 for a year, and with the current offer the same €9 covers two years. VAT and delivery to an address in Croatia are included.
• FaarOBD device: €39 plus VAT, €48.75 in total.

3. Ordering and payment

You order the products in the Faar app or by email to support@faar.app. After ordering you get a link to pay and fill in your delivery details, or the details for a bank transfer.

4. Delivery

Products go by post, to addresses in Croatia only for now. They usually arrive within 2 to 5 working days, but we cannot guarantee that: postal delivery can be delayed.

5. Withdrawing from a purchase

You can withdraw from a purchase within 14 days of receiving the product, without giving a reason. Write to support@faar.app within those 14 days. You send the product back yourself and pay for the return, and it has to arrive undamaged.

We refund what you paid within 14 days of you telling us you are withdrawing. The refund can wait until the product is back with us and we have checked its condition.

6. Condition on return

You may examine a product the way you could in a shop, to see what it is and whether it works. If you use it beyond that, you are liable for the loss in value, and we reduce the refund by that amount, up to the full price.

• A QFaar sticker is as new if it is in its original packaging, has never been stuck on and is not assigned to a vehicle in the app. A sticker that has been stuck on, even once and then put back on its backing, can no longer be sold as new.
• A FaarOBD device is as new if it is in its original packaging, has not been activated, is not assigned to a vehicle in the app and has not been used in a vehicle.

7. Guarantee and faulty products

We are liable for defects for one year from delivery. If a product arrives damaged or wrong, or develops a fault later, write to support@faar.app with a short description and photos. If the mistake is ours, we send you a new one at no cost.

8. Personal data

Delivery details are used only to send the product. The privacy policy has the full picture.